Customer Complaint Handling Process

We value your feedback and strive to resolve any issues you may experience. Here’s how you can submit a complaint and how we handle it: 

• Email: You can also email us directly at adeel@ilhanleather.co.site. Please provide your order number and a detailed description of your complaint. 
• Phone: Call our Customer Support team at +923099994985 during business hours. Our representatives will be happy to assist you. 

Step 2: Acknowledgment 

• Once we receive your complaint, you will receive an acknowledgment email or SMS confirming that we have received it and are reviewing your concerns. 
• You can expect this acknowledgment within 24 hours. 

Step 3: Investigation 

• Our team will investigate the issue and gather relevant information to understand the root cause. We may contact you for additional information if necessary. 
• This process typically takes 3-5 business days. 

Step 4: Resolution 

• After our investigation, we will provide you with a resolution via email or phone. Possible resolutions include refunds, replacements, or other actions, depending on the nature of your complaint. 
• If your complaint requires more time to resolve, we will inform you of the expected timeline and keep you updated throughout the process. 

Step 5: Follow-Up 

• We will follow up with you to ensure that the resolution meets your expectations and that you are satisfied with the outcome. 

Feedback 

• We value your feedback on how we handled your complaint. After resolution, we may send you a short survey to understand how we can improve our services. 

Contact Us If you have any further questions or concerns, please reach out to our Customer Support team at adeel@ilhanleather.co.site or +923099994985